What term describes customers who change their brand loyalty from one product to another?

Identifying Market Segments and Targets MCQs for PPSC, FPSC, NTS, and Pakistan government job tests. Select an option below, then read the explanation.

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Subject
Identifying Market Segments and Targetsmarketing-mcqs › identifying-market-segments-and-targets
Published
3 Oct 2021
Last updated
28 May 2026

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Explanation

Shifting loyal customers are those who transfer their loyalty from one brand to a different one. Hard-core loyal customers consistently stick to a single brand. Split loyal consumers divide their loyalty between two or more brands, while switchers frequently change brands without consistent loyalty.

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