Which customer segment is characterized by high loyalty but low profitability?

Managing Marketing Information Customer Insights MCQs for PPSC, FPSC, NTS, and Pakistan government job tests. Select an option below, then read the explanation.

Managing Marketing Information Customer Insights

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Subject
Managing Marketing Information Customer Insightsmarketing-mcqs › managing-marketing-information-customer-insights
Published
26 Aug 2021
Last updated
28 May 2026

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Explanation

Barnacles represent customers who are very loyal but generate limited profit. Butterflies are profitable but less loyal, True friends are both loyal and profitable, and Strangers are neither loyal nor profitable.

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