Balanced Scorecard Quality, Time and Theory of Constraints

1.Given that there are 20 employees authorized to make decisions and a total of 50 processes, what is the employee empowerment ratio?

0.90.40.30.8

2.Which theory explains methods for maximizing operating income when dealing with both bottleneck and non-bottleneck processes?

Contribution theoryTheory of constraintsConflict theoryMaximization theory

3.What is the term for the expenses incurred to prevent the manufacture of products that fail to meet quality standards?

costs associated with correcting defectsexpenses related to prevention measuresadditional incremental expensescosts for redesigning processesnone of the above

4.What type of cost is associated with defective items discovered after they have been delivered to customers?

Costs related to avoiding defectsCosts due to failures found by customersCosts for inspection and testingCosts from defects identified before shipmentNone of the above

5.Given that the value-added time in manufacturing is 65 minutes and the entire manufacturing duration is 80 minutes, what is the manufacturing cycle efficiency?

0.81250.61250.91251.725

6.What metric is obtained by dividing the value-added manufacturing time by the total manufacturing time?

Efficiency of the value chainEffectiveness of the value chainEffectiveness of the manufacturing cycleEfficiency of the manufacturing cycle

7.Which elements are typically represented in cause and effect diagrams?

Material and part-related factorsEquipment and machinery factorsPersonnel-related factorsAll of the above

8.Given that the direct material cost included in the cost of goods sold is $5,000 and the total sales revenue amounts to $9,000, what is the throughput contribution?

$5,000$14,000$4,000$9,000

9.Which of the following are examples of metrics related to customer satisfaction and responsiveness?

10.What term describes the expenses incurred to avoid producing defective products?

quality-related coststraining expensesprocess redesign costswaste inventory costs

11.What is obtained by multiplying the total production time by the manufacturing cycle efficiency?

manufacturing cycle efficiencyvalue-added production timeresponse durationshipment period

12.What is the name of the graph that displays a sequence of consecutive observations of a particular process, operation, or step recorded at consistent time intervals?

diagram for relevant costingcause-and-effect diagramcontrol chartPareto chart

13.Which category do improvements in setup time, manufacturing cycle efficiency, and average production time for critical products belong to?

Indicators of growth and developmentMetrics related to internal business operationsCustomer satisfaction indicatorsFinancial performance metricsMarket share measurements

14.What term describes the duration from when a customer places an order until they receive the delivery?

15.What is calculated by dividing the count of employees who report high satisfaction scores by the total number of employees surveyed?

16.What term best describes the total of direct material costs, building expenses, equipment costs, and research and development expenditures?

20.What is the term for the ratio obtained by dividing the number of employees who have left the organization by the average total number of employees?

employee turnover ratioemployee empowerment ratioemployee satisfaction ratioemployee training rate