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Balanced Scorecard Quality, Time and Theory of Constraints
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Balanced Scorecard Quality, Time and Theory of Constraints – MCQs
39 questions. Click to practice.
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1.
Given that there are 20 employees authorized to make decisions and a total of 50 processes, what is the employee empowerment ratio?
0.9
0.4
0.3
0.8
2.
Which theory explains methods for maximizing operating income when dealing with both bottleneck and non-bottleneck processes?
Contribution theory
Theory of constraints
Conflict theory
Maximization theory
3.
What is the term for the expenses incurred to prevent the manufacture of products that fail to meet quality standards?
costs associated with correcting defects
expenses related to prevention measures
additional incremental expenses
costs for redesigning processes
none of the above
4.
What type of cost is associated with defective items discovered after they have been delivered to customers?
Costs related to avoiding defects
Costs due to failures found by customers
Costs for inspection and testing
Costs from defects identified before shipment
None of the above
5.
Given that the value-added time in manufacturing is 65 minutes and the entire manufacturing duration is 80 minutes, what is the manufacturing cycle efficiency?
0.8125
0.6125
0.9125
1.725
6.
What metric is obtained by dividing the value-added manufacturing time by the total manufacturing time?
Efficiency of the value chain
Effectiveness of the value chain
Effectiveness of the manufacturing cycle
Efficiency of the manufacturing cycle
7.
Which elements are typically represented in cause and effect diagrams?
Material and part-related factors
Equipment and machinery factors
Personnel-related factors
All of the above
8.
Given that the direct material cost included in the cost of goods sold is $5,000 and the total sales revenue amounts to $9,000, what is the throughput contribution?
$5,000
$14,000
$4,000
$9,000
9.
Which of the following are examples of metrics related to customer satisfaction and responsiveness?
Customer-related metrics
Financial performance indicators
Growth and development measures
Internal process evaluations
Operational efficiency metrics
10.
What term describes the expenses incurred to avoid producing defective products?
quality-related costs
training expenses
process redesign costs
waste inventory costs
11.
What is obtained by multiplying the total production time by the manufacturing cycle efficiency?
manufacturing cycle efficiency
value-added production time
response duration
shipment period
12.
What is the name of the graph that displays a sequence of consecutive observations of a particular process, operation, or step recorded at consistent time intervals?
diagram for relevant costing
cause-and-effect diagram
control chart
Pareto chart
13.
Which category do improvements in setup time, manufacturing cycle efficiency, and average production time for critical products belong to?
Indicators of growth and development
Metrics related to internal business operations
Customer satisfaction indicators
Financial performance metrics
Market share measurements
14.
What term describes the duration from when a customer places an order until they receive the delivery?
production lead time
manufacturing cycle duration
customer response time
system processing duration
order fulfillment interval
15.
What is calculated by dividing the count of employees who report high satisfaction scores by the total number of employees surveyed?
employee satisfaction
employee attrition
staff development
employee performance issues
workforce productivity
16.
What term best describes the total of direct material costs, building expenses, equipment costs, and research and development expenditures?
throughput expenses
capital investments
operational expenses
incremental costs
variable costs
17.
What is another term commonly used for statistical quality control?
statistical process control
statistical failure analysis
statistical prevention cost control
statistical sunk cost management
18.
What term describes the total duration combining both production and waiting periods for an order?
production efficiency duration
manufacturing cycle time
response interval
value chain duration
order processing time
19.
Which category do carrying costs of inventory and price reductions due to late deliveries fall under?
Indicators of growth and development
Metrics related to internal operations
Customer-related metrics
Financial performance indicators
None of the above
20.
What is the term for the ratio obtained by dividing the number of employees who have left the organization by the average total number of employees?
employee turnover ratio
employee empowerment ratio
employee satisfaction ratio
employee training rate
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