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Balanced Scorecard Quality, Time and Theory of Constraints
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Balanced Scorecard Quality, Time and Theory of Constraints – MCQs
39 questions. Click to practice.
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Correct options are highlighted when revealed.
1.
Given that 40 employees have resigned out of a total workforce of 200, what is the employee turnover rate?
60%
50%
20%
70%
None of the above
2.
Which term describes the total of expenses like wages, salaries, depreciation, utilities, and rent?
throughput expenses
capital investments
operating expenses
incremental costs
3.
What is the official method used to distinguish between random and non-random variations in a manufacturing process called?
statistical process control
statistical failure analysis
statistical management of prevention expenses
statistical monitoring of sunk costs
4.
Given a manufacturing cycle efficiency of 0.725 and a total production time of 45 minutes, what is the value-added manufacturing time?
42.625 minutes
36.724 minutes
32.625 minutes
41.625 minutes
5.
Which type of chart illustrates the frequency of defects occurring during the production process?
diagram for relevant costing
cause-and-effect diagram
statistical control chart
Pareto chart
flow process chart
6.
What term describes the delivery of products exactly at the agreed-upon time?
productive execution
timely execution
punctual delivery
on-time performance
scheduled fulfillment
7.
What term describes the duration from when an order is placed until the product is completed?
manufacturing lead time
manufacturing cycle efficiency
customer response time
system process time
order fulfillment duration
8.
Which of the following categories are included in the costs of quality?
Costs related to appraisal
Expenses from internal and external failures
Costs incurred for prevention measures
All of the above
9.
Given that 200 employees were surveyed and 195 of them reported a high satisfaction rating, what is the percentage of employee satisfaction?
94 percent
93 percent
95 percent
97.50 percent
None of the above
10.
Which type of cost is associated with defective products identified prior to being shipped to customers?
Costs to prevent defects
Costs from defects found after delivery
Costs related to inspection and testing
Costs due to defects found before shipment
None of the above
11.
Which category relates to employee satisfaction and the training of staff to handle bottlenecks in production processes?
indicators of growth and learning
metrics of internal operational processes
customer-related indicators
financial performance metrics
12.
What term describes the expenses involved in identifying manufactured items that fail to meet quality standards?
Costs related to prevention measures
Expenses from failures found after delivery
Costs associated with inspection and testing
Costs due to defects detected before shipment
13.
What is the term used for the total time taken to fulfill and deliver an entire order to the customer?
reaction time
value stream duration
delivery time
production cycle efficiency
order processing duration
14.
How is the quality of a product defined when evaluating its actual performance against its intended features and design?
quality of learning
quality of design
quality of conformance
quality of business processes
15.
What is the term for the ratio obtained by dividing the number of decisions employees are allowed to make by the total number of processes?
rate of employee attrition
employee empowerment ratio
employee contentment index
percentage of employee training completed
16.
Which fundamental elements should be encompassed in the concept of product quality?
quality of design
quality of conformance
quality measured by scorecards
both design and conformance quality
none of the above
17.
What is determined by subtracting the cost of direct materials for goods sold from the total revenue?
throughput contribution
operating cost contribution
operating contribution
marginal contribution
18.
Which type of diagram is represented by the fishbone diagram?
diagram related to relevant costing
cause and effect diagram
chart used for process control
Pareto analysis chart
19.
Which quality attribute describes how effectively a product meets the needs and expectations of the customer?
quality of knowledge acquisition
quality of design
quality of adherence
quality of operational processes
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