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- Subject
- Designing and Managing Servicesmarketing-mcqs › designing-and-managing-services
- Published
- 3 Oct 2021
- Last updated
- 28 May 2026
Explanation
Responsiveness refers to how willing and ready employees are to help customers and resolve their problems quickly. Assurance relates to employees' knowledge and courtesy, empathy involves understanding customers' needs, and reliability is about delivering promised service consistently.
More Designing and Managing Services MCQs
Practice related questions from the same subject.
- 1.In which aspects can a business be characterized?
- 2.Which set of strategies, including managing off-peak demand, offering complementary services, using variable pricing, and implementing reservation systems, is aimed at aligning demand with supply?
- 3.What type of marketing involves encouraging and educating employees to provide distinct customer service?
- 4.Which type of marketing involves the regular tasks of setting prices, distributing, and promoting services to customers?
- 5.Which factors are considered components of service quality in the service-quality model?
- 6.Which sector includes banks, hotels, airlines, law firms, and insurance companies as its examples?
- 7.What term is used to describe the services offered by companies that go beyond the basic performance and operation of their product?
- 8.In the classification of service mixes, how are physical products like computers and cars categorized?
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